💳 Financial Transparency & Customer Protection
Cancellation & Refund Policy
This Cancellation & Refund Policy explains how customers can cancel or reschedule relocation bookings, how eligible refunds are calculated, and how approved refunds are processed by AGGARWAL SUPERFAST PACKERS MOVERS INDIA PRIVATE LIMITED.
*Refund eligibility is subject to the detailed terms, booking stage, work already performed, third-party charges, and the specific written quotation or booking confirmation applicable to the move.
Policy Overview
Clear Cancellation & Refund Terms
We understand that relocation plans can change. This policy is designed to explain the available cancellation, rescheduling and refund procedures before a customer confirms a booking.
Who This Policy Applies To
This Cancellation & Refund Policy applies to customers who book relocation, packing, moving, transportation, vehicle transportation, storage or related services from AGGARWAL SUPERFAST PACKERS MOVERS INDIA PRIVATE LIMITED through its official communication channels.
The applicable cancellation terms are determined by the booking confirmation, written quotation, service scope and the stage at which cancellation is requested.
Cancellation Timeline
Cancellation Charges & Refund Eligibility
The timing of your cancellation can affect the amount eligible for refund because moving arrangements may involve manpower scheduling, vehicle allocation, packing preparation and other operational costs.
🟢
48 Hours or More
If the customer cancels 48 hours or more before the scheduled pickup time, the advance deposit is eligible for a full refund, subject to the applicable booking terms and any separately disclosed non-refundable third-party charges.
🟡
24 to 48 Hours
If cancellation is requested between 24 and 48 hours before pickup, a 10% administrative/rescheduling fee may be retained from the advance, with the remaining eligible amount refunded.
🔴
Less Than 24 Hours
If cancellation is requested less than 24 hours before dispatch, or after the vehicle/team has arrived at the origin, the advance may be retained against mobilization, manpower, vehicle allocation and other costs already incurred.
🔄 Rescheduling Option
Prefer to Change Your Moving Date?
Instead of cancelling a relocation booking, customers may request a change of moving date. Where the request is made at least 24 hours in advance, the company can consider the rescheduled date subject to vehicle, manpower and operational availability.
Rescheduling terms may vary according to the booking stage and service requirements. Please obtain confirmation from our team before assuming that a new date has been reserved.
How Rescheduling Works
Send your booking reference and requested new date.
Our team checks vehicle and manpower availability.
Wait for written confirmation of the revised date.
The confirmed booking schedule becomes the applicable service date.
Refund Processing
How Approved Refunds Are Processed
Approved refunds are processed through an identifiable payment channel so that the transaction can be properly matched with the original booking.
Cancellation Request
Customer submits the cancellation request with booking details.
Eligibility Review
The cancellation time and applicable booking terms are reviewed.
Approval
The eligible refund amount is confirmed and communicated to the customer.
Refund Processing
The approved amount is returned through the original payment channel where practical.
Refund Conditions
When a Refund May Be Reduced or Unavailable
Late Cancellation
Cancellations made shortly before dispatch may result in retention of amounts needed to cover already incurred operational and mobilization costs.
Vehicle Already Dispatched
Where a vehicle or moving team has already been dispatched, applicable mobilization and operational costs may be deducted from the refundable amount.
Packing Work Started
If packing, loading or other booked work has already started, charges for services already performed may not be refundable.
Third-Party Charges
Any separately disclosed third-party, gateway, insurance, storage, permit or other non-refundable charges may be excluded from the refundable amount where applicable.
How to Request Cancellation
Submit Your Cancellation or Refund Request
To help us process your request quickly, please provide your booking information and clearly state whether you are requesting cancellation, rescheduling or a refund.
Booking Reference
Provide your quotation, booking or invoice reference number.
Moving Date
Mention the scheduled pickup date and requested cancellation date/time.
Payment Reference
Include the transaction reference or payment receipt where available.
Official Cancellation & Refund Contact
Customer Payment Security Advisory
Customers should make booking or service payments only through payment instructions communicated by AGGARWAL SUPERFAST PACKERS MOVERS INDIA PRIVATE LIMITED through its authorised channels and after receiving appropriate booking documentation.
Do not send money to unknown brokers, unverified agents, personal accounts or third-party individuals claiming to represent the company.
Business Transparency
Company Official Information
Customers can use the following information when reviewing their quotation, invoice and booking documentation.
| Particular | Official Information |
|---|---|
| Legal Entity | AGGARWAL SUPERFAST PACKERS MOVERS INDIA PRIVATE LIMITED |
| Constitution | Private Limited Company |
| CIN | U49231TN2026PTC195089 |
| Karnataka GSTIN | 29ABGCA1071R1Z6 |
| ISO Standard | ISO 9001:2015 Certified |
| Bengaluru Operations Hub | House No. 02, Sai Layout, Hulimangala Main Road, Electronic City Phase 1, Bengaluru, Karnataka – 560105, India |
| Official Support | +91 99404 84001 | info@aggarwalsuperfastpackersbangalore.com |
Cancellation & Refund FAQs
Frequently Asked Questions
Can I cancel my Bangalore relocation booking?
Yes. Customers can request cancellation by contacting the official support team. The applicable refund depends on the cancellation timing, booking stage and applicable terms.
What happens if I cancel more than 48 hours before pickup?
Under the published cancellation schedule, cancellations made 48 hours or more before pickup are eligible for a 100% refund of the eligible advance, subject to applicable booking terms.
What happens if I cancel 24–48 hours before pickup?
A 10% administrative/rescheduling fee may be retained from the eligible advance, with the remaining amount refunded according to the applicable booking terms.
Can I reschedule my moving date instead of cancelling?
Customers may request rescheduling, preferably at least 24 hours before the scheduled pickup. The revised date remains subject to operational and vehicle availability.
How will my approved refund be paid?
Approved refunds are intended to be processed through the original payment source where practical. Processing time can vary according to the payment method and banking network.
What information should I provide for a refund request?
Provide your booking or quotation reference, scheduled moving date, cancellation request and payment transaction reference where available.
Can charges apply if the moving team has already been dispatched?
Yes. If a vehicle or manpower has already been dispatched, applicable mobilization, transportation or other incurred costs may affect the refundable amount.
How do I contact the cancellation and refund team?
Email info@aggarwalsuperfastpackersbangalore.com or call/WhatsApp +91 99404 84001 with your booking details.
Need Help With Your Booking?
Contact Aggarwal Superfast Packers & Movers Bangalore
For cancellation, refund, rescheduling or booking-related questions, contact our official Bengaluru support team with your quotation or booking reference.
AGGARWAL SUPERFAST PACKERS MOVERS INDIA PRIVATE LIMITED
House No. 02, Sai Layout, Hulimangala Main Road, Electronic City Phase 1, Bengaluru, Karnataka – 560105, India
GSTIN: 29ABGCA1071R1Z6 • CIN: U49231TN2026PTC195089 • ISO 9001:2015 Certified
This policy should be read together with the applicable quotation, booking confirmation, service terms and other policies published on this website. Where a specific written booking agreement contains different terms that were expressly accepted by the customer, those terms may govern the relevant transaction.