Terms & Conditions
These Terms & Conditions explain the general terms applicable to enquiries, quotations, bookings and relocation services provided by AGGARWAL SUPERFAST PACKERS MOVERS INDIA PRIVATE LIMITED through its Bengaluru operations.
Please Read Before Booking
The exact services, prices, inclusions, exclusions, pickup and delivery arrangements, insurance terms and other commercial conditions applicable to a particular relocation are determined by the customer’s written quotation, booking confirmation, invoice and other documents issued or accepted for that booking.
1. Company Identity
Who These Terms Apply To
These Terms & Conditions apply to services offered under the following corporate identity.
AGGARWAL SUPERFAST PACKERS MOVERS INDIA PRIVATE LIMITED
2. Definitions
Meaning of Important Terms
Company / We / Us
Means AGGARWAL SUPERFAST PACKERS MOVERS INDIA PRIVATE LIMITED and the applicable personnel or service partners involved in a confirmed service.
Customer / You
Means the individual, family, business, organisation or authorised person requesting or purchasing a service.
Services
Means the relocation, packing, moving, transportation, vehicle transport, storage or other services specifically included in the customer’s booking.
Booking
Means a service arrangement accepted by the customer and confirmed by the company through appropriate booking documentation.
Quotation
Means the written price and service proposal provided for a specific relocation requirement.
Pickup / Delivery
Means the agreed origin collection point and destination delivery point stated in the applicable booking documents.
3. Website Usage
Using This Website Responsibly
The website is provided to help customers understand our company, services, service areas, contact information and relocation process.
- You must provide accurate information when submitting an enquiry or booking request.
- You must not knowingly submit false, fraudulent or misleading information.
- You must not misuse website forms, communication channels or company contact details.
- You must not attempt to interfere with the normal operation or security of the website.
- Website content is provided for general information and may be updated from time to time.
- Submitting an enquiry does not by itself create a confirmed relocation booking.
4. Enquiry & Quotation
Quotation & Pricing Terms
Moving costs depend on the actual scope of the relocation and the services selected.
Quotation Basis
A quotation may consider origin, destination, distance, volume of goods, property type, packing requirements, manpower, vehicle type, access conditions and selected services.
Additional Requirements
Additional work requested after quotation approval may attract additional charges where it requires extra manpower, materials, transportation, storage, handling or other resources.
Taxes & GST
Applicable taxes and GST should be understood from the quotation or invoice issued for the specific transaction. Customers should review the tax component before payment.
Quotation Validity
Where a quotation contains a validity period, the customer should confirm the booking within that period. Fuel, route, availability or other operational factors may affect future quotations.
5. Booking Confirmation
When Does a Booking Become Confirmed?
A relocation enquiry is not automatically a confirmed booking. A booking should be treated as confirmed only after the customer has accepted the applicable quotation/service terms and the company has confirmed the booking through the relevant communication or documentation.
1. Requirement
2. Quotation
3. Acceptance
4. Confirmation
6. Customer Responsibilities
Customer Responsibilities Before Moving
Accurate Inventory
Provide accurate information about the approximate quantity, type, size and nature of goods being moved.
Access Information
Inform the company about stairs, lifts, narrow access, parking restrictions, building rules and other relevant conditions.
Personal Documents
Keep passports, identity documents, cash, jewellery, financial documents and other highly personal items with you unless specifically agreed otherwise in writing.
Prohibited Goods
Do not include prohibited, unlawful, hazardous or restricted goods in a shipment.
Payment Information
Review the quotation, payment schedule, taxes, inclusions and exclusions before making payment.
Delivery Readiness
Ensure that the destination is reasonably accessible and that an authorised person is available for delivery where required.
7. Packing & Handling
Packing, Loading & Unloading Terms
- Packing is performed only when packing services are included in the applicable booking.
- The type and quantity of packing material may depend on the nature and volume of the goods.
- Fragile, electronic, glass, furniture and other sensitive items may require specialised handling.
- Customers should disclose fragile, unusually heavy, valuable or delicate items before the move.
- Additional packing or handling requested at the pickup location may result in additional charges.
- Unpacking, arranging and installation services are included only where specifically stated in the quotation.
- Customers should inspect belongings at delivery and report any apparent issue promptly.
8. Transportation & Delivery
Transportation, Transit & Delivery Conditions
Route & Schedule
Pickup and delivery schedules are planned according to the agreed booking, route, vehicle availability, traffic, weather and operational conditions.
Delivery Access
The customer is responsible for informing the company about restrictions affecting access to the pickup or destination premises.
Delays
Traffic, weather, road restrictions, government restrictions, mechanical issues, natural events and other circumstances may affect estimated transit or delivery times.
Delivery Receipt
Customers should verify the shipment and communicate any visible delivery concern as soon as reasonably possible.
9. Vehicle Transportation
Car & Bike Transportation
Vehicle transportation services may be available for cars, motorcycles, scooters and other eligible personal vehicles, subject to route, vehicle condition, documentation and operational availability.
- The customer must provide accurate vehicle details.
- Required registration and ownership documents should be available as applicable.
- The customer should remove personal belongings and prohibited items from the vehicle unless otherwise agreed.
- The vehicle condition should be documented where appropriate before dispatch.
- Any vehicle-specific insurance or transit protection should be reviewed before booking.
10. Storage & Warehousing
Storage Services & Temporary Holding
Where storage or warehousing is included in the customer’s booking, the applicable storage duration, charges, access arrangements and other terms should be confirmed in writing.
Customers should not place prohibited, hazardous, perishable, unlawful or otherwise restricted items into storage. Storage fees, handling charges and delivery charges may apply according to the specific service arrangement.
11. Transit Protection
Insurance & Transit Protection
Where transit insurance or another form of protection is offered or selected, the customer should review the insurer’s policy wording, declared value requirements, exclusions, deductibles, claim procedure and applicable conditions before dispatch.
Insurance coverage, where applicable, is governed by the relevant insurance documentation. A statement that a shipment is insured should not be interpreted as a guarantee that every type of loss or damage is covered.
12. Restricted Items
Prohibited, Restricted & Hazardous Goods
Customers must not include goods that are illegal, hazardous, prohibited by law, restricted by the applicable carrier or unsuitable for transportation without prior written approval.
Customers should ask the company before packing any item whose transportation status is uncertain.
13. Cancellation & Refund
Cancellation, Rescheduling & Refund Policy
Cancellation and refund requests are governed by the company’s separate Cancellation & Refund Policy, together with the applicable quotation, booking confirmation and service terms.
Customers should review the cancellation policy before making a booking and contact the official support team promptly if plans change.
14. Unavoidable Circumstances
Delays & Circumstances Beyond Reasonable Control
Relocation schedules may sometimes be affected by circumstances outside reasonable operational control, including severe weather, natural events, road closures, traffic restrictions, government orders, strikes, civil disturbances, accidents, vehicle breakdowns, regulatory restrictions, unexpected access restrictions or other events that materially affect transportation.
Where such circumstances occur, the company will make reasonable efforts to communicate relevant changes and coordinate an alternative arrangement where practicable.
15. Claims & Complaints
Reporting a Service Issue
Report Promptly
Customers should report visible shortages, damage or service concerns promptly after delivery or discovery.
Provide Evidence
Where appropriate, provide photographs, inventory information, invoice details and other supporting documentation.
Insurance Claims
Where an insurance policy applies, the claim must also follow the insurer’s applicable claim procedure and documentation requirements.
16. Communication
Customer Communications & Information
When you submit an enquiry or booking request, you may provide information such as your name, phone number, email address, pickup location, destination, moving date and service requirements. This information may be used to respond to your enquiry, prepare a quotation, coordinate a booking and provide customer support.
Please review the website’s Privacy Policy for further information about how personal information is handled.
Payment Security
Customers should make payments only after reviewing the applicable quotation or booking documentation and should use payment instructions communicated through the company’s authorised channels.
Do not transfer money to unknown individuals, unverified agents or third parties claiming to represent the company without independent confirmation.
17. General Terms
General Conditions
- These Terms & Conditions should be read together with the customer’s quotation, booking confirmation, invoice and applicable service policies.
- If a specific written booking document contains a particular service term, customers should review that document for the terms applicable to that transaction.
- Nothing on this page is intended to remove or restrict rights that cannot lawfully be excluded under applicable law.
- The company may update website information and general terms from time to time. The version applicable to a particular booking should be determined from the relevant booking documentation.
- If any provision of these terms is found to be invalid or unenforceable, the remaining provisions should continue to operate to the extent permitted by applicable law.
- Customers should contact the company before booking if any part of the quotation or service terms is unclear.
Terms & Conditions FAQs
Frequently Asked Questions
Does submitting a quote request confirm my booking?
No. An enquiry or quotation request does not automatically create a confirmed booking. The booking becomes confirmed through the applicable acceptance and confirmation process.
Can the final moving price change?
The applicable price is based on the confirmed service scope. Additional work, changed requirements, access conditions or other chargeable services may affect the final amount.
Are all household items covered by transit insurance?
Not necessarily. Any insurance or transit protection is subject to the applicable policy, declared value, exclusions, conditions and claim procedure.
Can I change my moving date?
You may request rescheduling. The revised date is subject to operational, vehicle and manpower availability and the applicable booking terms.
What items should I not give to the moving team?
Do not include illegal, hazardous, prohibited or restricted goods. Keep important personal documents, cash, jewellery and similar highly personal belongings with you unless specifically agreed otherwise.
What should I do if I have a complaint after delivery?
Contact the company promptly with your booking reference and details of the concern. Photographs and supporting documents may help with the review.
Where can I find the cancellation and refund rules?
Please read the separate Cancellation & Refund Policy available on this website.
Questions Before Booking?
Speak With Aggarwal Superfast Packers & Movers Bangalore
If you have questions about pricing, packing, transportation, cancellation, insurance, storage or any other service term, contact our Bengaluru support team before confirming your booking.
AGGARWAL SUPERFAST PACKERS MOVERS INDIA PRIVATE LIMITED
House No. 02, Sai Layout, Hulimangala Main Road, Electronic City Phase 1, Bengaluru, Karnataka – 560105, India
GSTIN: 29ABGCA1071R1Z6 • CIN: U49231TN2026PTC195089 • ISO 9001:2015 Certified
Terms & Conditions: Please review these terms together with your quotation, booking confirmation, invoice and applicable service policies before making a payment or confirming a relocation.